Shipping policy

Planning your delivery

There is no standard delivery charge on accepted orders within Canada. The usual timetable is 1–2 business days to process the order plus 4–6 business days after dispatch, making 5–8 business days in total.

Address and order changes

Check the recipient, postal code and full delivery address before payment. Contact us promptly about an error or cancellation. We will try to make the change before dispatch; if an accepted order has already shipped, we will explain the available return or delivery options.

Following your shipment

A shipment notice will include tracking details where supplied by the carrier. Tracking can begin after the parcel leaves us. Let us know about an unexpected delivery status or a parcel that has stopped moving.

Delays and service availability

Business days exclude weekends and public holidays. Weather, carrier disruption and remote-area access can affect estimates. If a delay occurs, we will help trace the order and communicate available options; applicable rights to cancellation, a refund or another remedy are not excluded. Service availability is checked at checkout before payment.

Help after arrival

Please notify us when goods are damaged, faulty, incomplete, wrongly sent or not as described. We will review the situation and provide an appropriate refund, replacement or other remedy, preserving your consumer rights. See Refund for the return process.

Email: support@nestcaddy.shop
Telephone: 403-555-4786
Business address: 5210 Boul Décarie, Montréal, Quebec, H3X 2H9, Canada

Customer service hours: Monday to Friday, 9:00 AM–5:00 PM (store local time).