Terms

Ordering

The checkout summary gives you an opportunity to verify the purchase before payment. Save the order confirmation. We will contact you about any material fulfilment issue and refund an order we cannot supply, unless you agree to a suitable alternative.

Prices and payment

Prices and payments are in Canadian dollars (CAD). Applicable taxes and any optional service costs are shown before you confirm payment; standard delivery is free. Select a payment method actually offered in checkout. If a genuine price or description error affects your order, we will explain the issue and seek your agreement to a correction or provide cancellation and a refund; we will not impose a higher price after payment without agreement.

Delivery and returns

There is no standard delivery charge on accepted orders within Canada. The usual timetable is 1–2 business days to process the order plus 4–6 business days after dispatch, making 5–8 business days in total. A delivered item can be considered for a no-reason return or exchange during the following 30 days. Contact us during that window to start the arrangement. Our store covers the cost of sending back approved returns and exchanges. We arrange a prepaid return label or another free option, without any restocking fee. Read Shipping and Refund for the process.

Changes, cancellation and use

Contact us promptly to request cancellation or an address change. We will explain what can still be changed before dispatch and the available rights if the goods have shipped. Use the website lawfully and provide accurate information needed for your transaction. Policy updates apply prospectively and do not remove rights attached to an existing order.

Responsibility and applicable rights

We remain responsible for the obligations imposed on us by applicable law. No term excludes liability that cannot legally be excluded or makes you waive mandatory warranties, remedies, complaint rights or access to courts. These policies do not limit rights or remedies provided by applicable Canadian federal, provincial or territorial law. Mandatory consumer protections prevail over any inconsistent term. Contact us about a dispute so we can try to resolve it; this does not require you to give up an external complaint or legal remedy.

Email: support@nestcaddy.shop
Telephone: 403-555-4786
Business address: 5210 Boul Décarie, Montréal, Quebec, H3X 2H9, Canada

Customer service hours: Monday to Friday, 9:00 AM–5:00 PM (store local time).