Refund

After-delivery returns

A delivered item can be considered for a no-reason return or exchange during the following 30 days. Contact us during that window to start the arrangement.

Starting a request

Begin by contacting our store with the order number, the item involved and your refund or exchange preference. Follow the supplied return instructions rather than sending a parcel without a reference. The return destination will be confirmed separately.

Free return arrangements

Our store covers the cost of sending back approved returns and exchanges. We arrange a prepaid return label or another free option, without any restocking fee.

Problems with goods

Please notify us when goods are damaged, faulty, incomplete, wrongly sent or not as described. We will review the situation and provide an appropriate refund, replacement or other remedy, preserving your consumer rights.

Care and special items

Please take reasonable care of items while deciding whether to return them and include supplied parts and accessories where possible. Safety-sensitive, perishable, personalised or sealed hygiene items may need special handling when applicable. Any lawful change-of-mind exception must have been clearly disclosed before purchase; this policy does not create an undisclosed exclusion. Faulty or misdescribed goods and mandatory legal rights remain protected.

Refund destination and timing

When a refund is approved, our store processes it within 10 business days back to the original payment method. Your bank or card issuer usually takes another 5–10 business days to show the amount.

Consumer protections

These policies do not limit rights or remedies provided by applicable Canadian federal, provincial or territorial law. Mandatory consumer protections prevail over any inconsistent term.

Email: support@nestcaddy.shop
Telephone: 403-555-4786
Business address: 5210 Boul Décarie, Montréal, Quebec, H3X 2H9, Canada

Customer service hours: Monday to Friday, 9:00 AM–5:00 PM (store local time).